Consumer rights
Dear client

You can file a complaint:
• By calling the phone numbers + (374) 11-999-910, + (374) 44-999-920,
• By sending to the e-mail,
• By mail: 12 Sayat-Nova Avenue, office 3, Yerevan, 0001, RA

We inform you that your rights can be protected both in court and through the Financial System Mediator.

Office of the Financial System Mediator

Mediator – Piruz Sargsyan
Location: 15 M. Khorenatsi Str., Elite Plaza
Business Centre, 7th floor, Yerevan,
Phone: +(374) 60 70-11-11
Fax: + (374) 10 58-24-21

• What to do if you have a complaint?
• Statement of a non-property complaint
• Statement of a property complaint
• Procedure for accepting and handling client complaints
• Announcement

Dear client, we would like to inform you that Norman Credit UCO CJSC has not entered into a written agreement with the Office of the Financial System Mediator's to waive the right to challenge the Mediator's decisions. This means that Norman Credit UCO CJSC may, in some cases, challenge the decisions taken by the Mediator against Norman Credit UCO CJSC.

Each person has the right to receive information about Norman Credit UCO CJSC, provided for in Article 14 of the RA Law “On Credit Organizations”.
These documents are provided after submitting a written application in electronic form to the specified e-mail address free of charge, or in person from the head office within five days after payment of the established copying fee.
Updated 2022-04-20 12:42:15